Terms of Service

Terms & Conditions

Welcome to lunamoissanite.com. Please read these Terms & Conditions carefully before using our website or purchasing our products.

These Terms & Conditions govern your use of the Site and your purchase of products from Luna Moissanite (“Luna,” “we,” “us,” or “our”). By accessing or using the Site, you agree to be bound by these Terms & Conditions.

Luna Moissanite keeps these Terms & Conditions, together with other policies and guidelines that govern the Site, up to date. We reserve the right to modify or update these Terms & Conditions at any time. Any changes will become effective when posted on the Site.

We recommend reviewing this page periodically to stay informed of the latest terms. Your continued use of the Site after updated Terms & Conditions are posted constitutes your acceptance of those changes. If you do not agree with these Terms & Conditions, please discontinue your use of the Site.

1. Our Commitment to Quality and Ethics

At Luna Moissanite, we are committed to offering beautifully crafted moissanite jewelry with an emphasis on quality, thoughtful design, and responsible sourcing.

We use lab-created moissanite throughout our collections. Moissanite is a distinct gemstone known for its exceptional brilliance, distinctive fire, and durability.

We strive to make thoughtful choices regarding our materials and production processes while providing customers with beautiful jewelry designed for everyday wear and lasting enjoyment.

2. Using lunamoissanite.com

Eligibility

You must be at least 18 years old, or use the Site under the supervision and with the permission of a parent or legal guardian.

Grant of License

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Site solely for your personal, non-commercial shopping purposes.

Restrictions

You may not:

• Reproduce, copy, distribute, modify, or commercially exploit any part of the Site or its content without our prior written permission.

• Use the Site for any unlawful, fraudulent, or unauthorized purpose.

• Attempt to interfere with the operation or security of the Site.

• Upload, transmit, or distribute harmful, malicious, or unauthorized content.

• Violate the intellectual property or other rights of Luna or any third party.

• Use automated systems or methods to scrape, copy, or collect information from the Site without our authorization.

User Accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

You agree to provide accurate and current information when creating an account or placing an order.

Accuracy of Information

You are responsible for ensuring that the information you provide during registration and checkout is accurate and complete.

This includes, without limitation, your name, shipping address, telephone number, email address, and any other information required for order fulfillment or customs clearance.

If incorrect or incomplete information provided by you prevents or delays shipment, delivery, customs clearance, or receipt of your order, Luna will not be responsible for resulting losses, delays, additional costs, or failure of delivery.

3. Data & Information Policy

We respect your privacy. Please refer to our Privacy Policy for information about how we collect, use, store, and protect your personal information.

Our Privacy Policy forms part of these Terms & Conditions and should be read together with them.

4. Order Errors

Your Responsibility

Please carefully review all product details, quantities, sizes, colors, shipping information, and other order details before completing your purchase.

Correction of Errors

If you identify an error after placing an order, please contact us as soon as possible at:

service@lunamoissanite.com

We will make reasonable efforts to assist you. However, we cannot guarantee that changes or cancellations will be possible once an order has entered processing, production, or shipment.

Our Errors

We make reasonable efforts to ensure that product descriptions, pricing, images, availability, and other information on the Site are accurate.

However, errors may occasionally occur. If we discover an error in the price, product information, availability, or other material information relating to an order, we reserve the right to correct the error and, where appropriate, cancel or refuse the order.

If an order is canceled due to an error, any payment received for the canceled order will be refunded in accordance with applicable circumstances.

5. Purchase Terms

Prices

All prices displayed on the Site are subject to change without prior notice.

Where applicable, taxes, duties, shipping charges, and other fees may be added to your order depending on your shipping destination and applicable laws.

The total amount payable at checkout will reflect the applicable product price, shipping charges, taxes, and other applicable charges shown before you complete your purchase.

Payment

We accept the payment methods displayed on the Site at the time of purchase.

Payment information is processed through applicable payment service providers. We do not knowingly retain complete payment card information beyond what is necessary for transaction processing and legitimate business purposes.

Product Colors and Appearance

We make reasonable efforts to display product images, colors, gemstones, and other product details as accurately as possible.

However, the appearance of colors and certain visual details may vary depending on your device, screen settings, lighting conditions, photography, and other factors.

Product Specifications

Product dimensions, weights, stone sizes, colors, and other specifications are provided for reference and may vary slightly due to manufacturing processes and the nature of individually crafted jewelry.

Packing

We follow our standard packaging procedures for orders. Special packaging requests may not always be available and may be subject to additional charges where applicable.

Estimated Delivery

We understand that receiving your order promptly is important.

We provide estimated processing and delivery times for informational purposes. These estimates are not guaranteed delivery dates and may be affected by circumstances beyond our reasonable control, including carrier delays, customs processing, weather, holidays, transportation disruptions, or unusually high order volumes.

If a significant delay occurs, we will make reasonable efforts to provide relevant updates.

Risk of Loss

To the extent permitted by applicable law, risk of loss or damage to products may pass to you upon delivery of the order to the shipping address provided by you or in accordance with applicable carrier and legal rules.

Any claim relating to damage occurring during shipping or delivery may require cooperation with the applicable carrier and should be reported to us as soon as reasonably possible.

Return & Exchange

Returns and exchanges are subject to our Return & Exchange Policy.

Please review that policy before making a purchase for detailed information regarding eligibility, applicable conditions, fees, timelines, and procedures.

6. Reviews & Comments

If you submit reviews, comments, photographs, suggestions, feedback, or other content to us, you represent and warrant that:

• You own or otherwise have the necessary rights to submit the content.

• The content does not infringe the intellectual property, privacy, publicity, or other rights of any third party.

• The content is not unlawful, misleading, defamatory, abusive, obscene, or otherwise inappropriate.

By submitting such content, you grant Luna a worldwide, royalty-free, non-exclusive, transferable, and sublicensable license to use, reproduce, modify, publish, display, distribute, and otherwise use the content for legitimate business, promotional, marketing, and operational purposes.

We reserve the right to remove or refuse to publish any submission at our discretion.

7. Intellectual Property

All content and materials available on the Site, including but not limited to trademarks, logos, product images, photographs, graphics, text, designs, videos, page layouts, and other materials, are owned by Luna or licensed to us and are protected by applicable intellectual property laws.

You may access and use the Site and its content solely for personal, non-commercial purposes.

You may not reproduce, modify, distribute, republish, sell, license, create derivative works from, or commercially exploit our content without our prior written permission.

8. Third-Party Links

The Site may contain links to websites, applications, products, or services operated by third parties.

These links are provided for convenience only. Luna does not control and is not responsible for the content, availability, accuracy, security, or privacy practices of third-party websites or services.

Your use of third-party websites or services is subject to their respective terms and policies.

9. Events Beyond Our Control

Luna will not be responsible for delays, interruptions, or failure to perform our obligations to the extent caused by events beyond our reasonable control.

Such events may include, without limitation:

• Natural disasters

• Severe weather

• Fire or other major accidents

• Strikes or labor disputes

• Transportation or logistics disruptions

• Government restrictions or actions

• Customs delays

• War or civil unrest

• Public health emergencies

• Internet, telecommunications, or infrastructure failures

• Other circumstances beyond our reasonable control

Where reasonably possible, we will take appropriate steps to minimize the impact of such events.

10. Liability & Warranty Disclaimer

Our products are designed and manufactured with care. However, jewelry is subject to ordinary wear and tear, and proper care is important to maintain its appearance and condition.

Our Return & Exchange Policy and Warranty Policy apply to eligible products and circumstances.

Our return and exchange policy does not cover damage caused by ordinary wear and tear, misuse, accidents, improper care, alterations, unauthorized repairs, scratches, impacts, or exposure to conditions that may adversely affect the jewelry.

For sterling silver jewelry, exposure to water, chemicals, household products, cosmetics, perfumes, chlorine, hot springs, and similar substances may contribute to tarnishing, discoloration, or deterioration over time.

We are not responsible for packages that cannot be delivered due to incorrect, incomplete, or undeliverable shipping information provided by the customer.

In such circumstances, refunds, replacements, or additional shipments may be subject to our applicable policies.

Nothing in these Terms & Conditions limits any rights or remedies that cannot legally be excluded or limited under applicable law.

11. Fraud and Account Termination

To protect Luna and our customers, we reserve the right to review, refuse, cancel, or hold orders that we reasonably suspect involve fraud, unauthorized transactions, abuse, or other unlawful activity.

We may also suspend or terminate an account or restrict access to the Site where we reasonably believe that the account or activity violates these Terms & Conditions, applicable law, or our policies.

Unauthorized or fraudulent transactions may be reported to appropriate payment providers, financial institutions, law enforcement agencies, or other relevant authorities where appropriate.

12. Governing Law

These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of  UK. 

Company Name: USEEMALL LTD
Company Address: Conyngham Road, Manchester, England（This is not a returning address）

13. Severability

If any provision of these Terms & Conditions is determined to be unlawful, invalid, or unenforceable, that provision shall be limited or removed to the minimum extent necessary, and the remaining provisions shall continue to remain in full force and effect.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us at:

Email: service@lunamoissanite.com

Website: lunamoissanite.com

Thank you for choosing Luna Moissanite.