Privacy Policy
Privacy Policy
Effective Date: August 14, 2026
At Luna Moissanite (“Luna,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit lunamoissanite.com (the “Site”), make a purchase, contact us, or otherwise use our services.
By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy. We may update this Privacy Policy from time to time, and any changes will be posted on this page. We encourage you to review this Privacy Policy periodically.
1. Information We Collect
We may collect information that you provide directly to us, information collected automatically when you use the Site, and information received from certain third-party service providers.
Information You Provide to Us
When you use our Site or interact with us, we may collect personal information such as:
- Your name
- Email address
- Telephone number
- Billing and shipping address
- Account information, if you create an account
- Order and transaction information
- Payment-related information
- Information you provide when contacting customer service
- Information submitted through forms, surveys, reviews, promotions, or other communications with us
When you place an order, we collect information necessary to process and fulfill your purchase, including billing, shipping, contact, and transaction details.
Information Collected Automatically
When you visit or use our Site, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type and operating system
- Device identifiers
- Referring and exit pages
- Pages viewed and interactions with the Site
- Date and time of access
- General usage and diagnostic information
- Approximate location information derived from your IP address or similar technologies
We may use this information to understand how visitors use the Site, maintain website functionality, improve our services, and help protect the security of our Site and customers.
2. How We Use Your Information
We may use the information we collect for the following purposes:
To Process and Fulfill Orders
We use your personal information to:
- Process and complete purchases
- Process payments
- Ship and deliver orders
- Provide order confirmations and updates
- Process returns, exchanges, refunds, and other transactions
- Provide customer support regarding your orders
To Provide, Improve, and Develop Our Services
We may use information to:
- Operate and maintain the Site
- Improve our products, services, and customer experience
- Analyze website usage and trends
- Conduct research and business analysis
- Improve our product offerings and website functionality
- Personalize your shopping experience
To Communicate With You
We may use your contact information to:
- Respond to questions and customer service requests
- Communicate with you regarding your orders or account
- Send important information relating to our services, policies, or transactions
- Send marketing communications where permitted and where you have provided the appropriate consent
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us at service@lunamoissanite.com.
To Protect Safety and Security
We may use personal information to help verify account activity, detect and prevent fraud, investigate suspicious or potentially unlawful activity, enforce our terms and policies, and protect the rights, property, and safety of Luna and our customers.
3. Cookies and Similar Technologies
We use cookies and similar technologies on our Site.
Cookies are small data files stored on your browser or device that allow websites to recognize your device and remember certain information.
We may use cookies and similar technologies to:
- Operate and maintain the Site
- Remember preferences
- Understand how visitors use our Site
- Measure website performance
- Improve the shopping experience
- Personalize content and product recommendations
- Support advertising and promotional activities
- Help maintain the security of the Site
Cookies may be session-based, meaning they expire when you close your browser, or persistent, meaning they remain on your device for a certain period of time.
Most web browsers allow you to control, disable, or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or availability of some features of the Site.
4. How We Share Personal Information
We do not sell your personal information for money.
We may share personal information with service providers and business partners when reasonably necessary to operate our business and provide our products and services. These parties may assist us with services such as:
- Payment processing
- Order fulfillment
- Shipping and delivery
- Website hosting and technical services
- Customer support
- Fraud prevention and security
- Website analytics
- Marketing and advertising services
We may provide personal information to these parties only as reasonably necessary for them to perform services on our behalf or to support our business operations.
We may also disclose personal information when required or permitted by applicable law, legal process, court order, or governmental request, or when we reasonably believe disclosure is necessary to protect our rights, property, users, or operations.
In the event of a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, personal information may be transferred as part of the relevant transaction.
5. Marketing Communications
Where permitted by applicable law and, when required, with your consent, we may use your email address or other contact information to send you information about Luna products, promotions, new arrivals, special offers, and other marketing communications.
You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link included in our marketing emails; or
- Contacting us at service@lunamoissanite.com.
Please note that even if you opt out of marketing communications, we may still send you non-promotional communications relating to your orders, transactions, account, or other necessary service matters.
6. Data Security
We take reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
We use security measures intended to protect information transmitted through the Site and take reasonable steps to restrict access to personal information to individuals and service providers who need it for legitimate business purposes.
However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of your information.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing transactions, providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, and complying with legal obligations.
When personal information is no longer required for these purposes, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.
8. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of certain processing
- Object to certain uses of your personal information
- Request a copy of your personal information in a structured format where applicable
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
To exercise applicable privacy rights, please contact us at service@lunamoissanite.com.
To protect your information, we may ask you to verify your identity before processing certain requests.
Where permitted by applicable law, we may decline a request in certain circumstances and will explain the reason where required.
9. Children's Privacy
Our Site and services are intended for adults.
We do not knowingly collect personal information from children under the age of 16, or the applicable minimum age in the relevant jurisdiction.
If we become aware that we have collected personal information from a child below the applicable age without appropriate authorization, we will take reasonable steps to delete that information.
If you believe that a child has provided personal information to us, please contact us at service@lunamoissanite.com.
10. Third-Party Websites and Services
Our Site may contain links to or integrations with third-party websites, applications, products, or services.
These third parties may have their own privacy policies and practices. This Privacy Policy applies only to information collected by Luna through our Site and services. We are not responsible for the privacy practices, content, or security of third-party websites or services.
We encourage you to review the privacy policies of third parties before providing them with your personal information.
11. Legal and Regulatory Disclosures
We may disclose personal information when we believe in good faith that such disclosure is reasonably necessary to:
- Comply with applicable laws, regulations, legal processes, or governmental requests
- Respond to lawful requests from public authorities
- Protect the rights, property, or safety of Luna, our customers, or others
- Prevent fraud, abuse, or other unlawful activity
- Enforce our Terms of Service or other applicable policies
- Protect the security and integrity of our Site, systems, and operations
12. International Data Processing
Depending on the services we use and where you are located, your personal information may be processed, stored, or transferred in countries other than your country of residence.
Where required by applicable law, we will take appropriate measures relating to the transfer and processing of personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.
When we make changes, we will update the effective date at the beginning of this Privacy Policy and publish the revised version on this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect and use your information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: service@lunamoissanite.com
Website: lunamoissanite.com
Thank you for choosing Luna Moissanite.
