Moissanite and diamonds are both beautiful and durable gemstones, but they have different characteristics.
• Moissanite offers exceptional brilliance and fire
• It is nearly as hard as diamond (9.25 vs. 10 on the Mohs scale)
• It looks very similar to diamond to the naked eye
• It provides outstanding value at a more affordable price
[ EXPLORE MOISSANITE ]
Moissanite has a bright, elegant sparkle that closely resembles a diamond. Our D color moissanite is selected for its clear, clean appearance, creating a luxurious look without feeling overly flashy.
The amount of sparkle can also vary depending on the stone shape, size, cut, lighting, and setting.
Our jewelry is crafted from genuine 925 sterling silver and finished with high-quality plating, including 18K gold, rose gold, or rhodium plating, depending on the style.
Each product page provides the specific material and finish information for that piece.
925 sterling silver contains 92.5% silver, while pure/fine silver generally contains 99.9% silver.
925 sterling silver is commonly used for jewelry because it provides greater strength and durability than pure silver while maintaining the beauty of silver.
Depending on the style, our jewelry may feature 18K gold, rose gold, or rhodium plating over genuine 925 sterling silver.
Plating provides the desired surface color and finish while helping create the look and feel of each design.
Like all plated jewelry, the finish may naturally wear over time depending on usage, friction, moisture, and exposure to chemicals.
To help preserve the finish:
• Remove jewelry before exercise or heavy activities.For customers who prefer a bright, silvery-white finish, we offer rhodium-plated white gold color options on selected styles.
Our jewelry is made with genuine 925 sterling silver rather than a brass or copper base. However, individual skin chemistry, moisture, sweat, cosmetics, and environmental exposure can affect the way jewelry behaves over time.
Proper care and minimizing prolonged contact with moisture and chemicals can help reduce discoloration and maintain the finish.
Our jewelry is designed for comfortable everyday wear. However, individual sensitivities can vary from person to person.
If you have known metal sensitivities, please review the material information on the product page or contact us before purchasing.
We recommend measuring your finger carefully and comparing the measurement with our ring size chart before placing your order.
Avoid measuring when your fingers are unusually cold or swollen, and consider measuring more than once for greater accuracy.
No worries. Eligible items may be returned or exchanged within our 30-day return and exchange period, subject to the applicable policy conditions.
Exchange shipping fees may apply when the wrong size was ordered.
Yes. Custom-size orders may be subject to an additional customization fee and may not be eligible for return or exchange.
Please contact us before ordering to confirm availability.
Simply select your desired jewelry, choose the available options and size, add the item to your cart, and proceed to checkout.
Follow the instructions to enter your shipping and payment information and complete your purchase.
Yes. We use secure payment processing and industry-standard security measures to help protect your personal and payment information.
Your payment information is handled through secure payment systems and is not stored by Luna Moissanite in an unsafe manner.
Available payment methods are displayed during checkout and may include major credit and debit cards and other supported secure payment methods.
Yes, when an eligible promotion is available. Please enter your discount code at checkout before completing your order.
Only one discount code may be applied to an order unless a promotion specifically states otherwise.
Please contact us as soon as possible if you need to make a change.
Orders enter production 8 hours after payment is received. Cancellation requests after this period may be subject to a 30% material and processing fee.
Orders that have already been dispatched cannot be canceled.
Please contact us immediately if you notice an incorrect shipping address.
Once an order has been shipped, we may not be able to change the address. We recommend carefully reviewing your shipping information before completing checkout.
Most orders can be processed within 1–4 business days.
A small number of orders may require 10–14 business days to complete and ship due to material availability, craftsmanship, or customization requirements.
Processing time does not include weekends or holidays.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
For customers in the United States:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 6–12 business days |
FREE |
| Express Shipping | 5–9 business days |
$20 |
Shipping time begins after your order has been processed and dispatched.
For other countries and regions, available shipping methods and estimated delivery times will be displayed at checkout based on your shipping address.
No. The amount shown and paid at checkout includes all applicable customs duties and taxes for your order.
You will not be required to pay additional duties, customs fees, or other taxes beyond the amount shown at checkout.
Once your order ships, we will send you a shipping confirmation email containing your tracking information.
Tracking updates may take some time to appear after the package has been dispatched.
Tracking information may not update immediately after dispatch. In some cases, the first update may appear after the package reaches a carrier facility.
If there has been no tracking movement for an extended period, please contact our customer service team with your order number.
First, check the tracking information and confirm that the delivery address is correct.
If the estimated delivery window has passed and your package still has not arrived, please contact us and provide your order number and tracking information so our team can assist you.
We offer a 30-day return and exchange policy starting from the date you receive your order.
Eligible items generally need to be:
• Unworn and unusedIf you are not completely satisfied with your purchase, you may request an eligible return within 30 days of delivery.
A 30% processing fee applies to eligible refunds issued to the original payment method. If you choose approved store credit instead, the processing fee will not be charged.
Customers are generally responsible for return shipping costs.
For certain situations, such as receiving an incorrect item or a confirmed manufacturing defect, a $10 store credit may be provided for return shipping reimbursement according to our policy.
Once your returned package is received and inspected, eligible returns are generally processed within 5 business days.
Approved refunds to the original payment method are generally issued within 7 business days after processing. Your payment provider may require additional time to post the funds.
Yes. If your order includes a promotional gift and you return the qualifying purchase, the promotional gift may also need to be returned.
If the promotional gift is not returned when required, its retail value may be deducted from your refund.
The 25% OFF 2+ Items promotion requires a minimum purchase of two eligible items.
If you return part of the order and the remaining item or items no longer meet the 2-item requirement, the retained item(s) will be recalculated at the applicable regular price. The difference will be deducted from your refund.
Yes. Luna Moissanite jewelry is covered by a one-year limited warranty against manufacturing defects under normal use.
The warranty begins from the date you receive your order.
The warranty covers eligible manufacturing defects that occur during normal use within one year of delivery.
If you believe your jewelry has a manufacturing defect, please contact us with details and photos or videos when requested.
The warranty does not generally cover:
• Normal wear and tearGradual fading or wearing of gold, rose gold, or rhodium plating caused by normal wear, friction, moisture, or chemical exposure is considered a natural characteristic of plated jewelry and is generally not considered a manufacturing defect.
[ VIEW JEWELRY CARE GUIDE ]
To maintain your jewelry's beauty:
• Remove jewelry before exercising or doing heavy work.For routine cleaning:
1. Fill a small bowl with lukewarm water.Avoid abrasive cleaners, rough brushes, and harsh chemicals.
We recommend removing your jewelry before showering, bathing, swimming, using a hot tub, or exercising.
Repeated exposure to water, chlorine, saltwater, chemicals, and moisture may affect both the metal and the plating over time.
We recommend removing your jewelry before sleeping. This helps reduce friction and unnecessary stress on the jewelry, gemstones, and settings.
Store each piece separately in a dry, secure location, preferably inside a soft jewelry pouch or lined jewelry box.
Keeping pieces separate can help prevent scratching, tangling, and friction.
Yes. Every eligible jewelry purchase comes with complimentary gift packaging.
It is suitable for gifting or safely storing your jewelry.
Yes. You can enter the recipient's shipping information during checkout.
If you are placing an order as a gift and have special requirements, please contact our customer service team.
Most of our designs can be customized. Please contact us before placing your order to confirm whether your requested customization is available for the specific product.
Most of our designs can be customized. Custom orders may require additional production time and may be subject to additional fees. Please contact us before placing your order to confirm whether your requested customization is available for the specific product.
Custom or special-order items may not be eligible for return or exchange.
For custom design inquiries, please email service@lunamoissanite.com with as much information as possible, including reference images, desired materials, stone shape, size, and other specifications.
Our team will review your request and let you know whether it can be made.
You can contact us by email at:
For questions about an existing order, please include your order number whenever possible so our team can assist you more efficiently.
Our team will review your message and respond as soon as possible during our normal support hours.
For order-related questions, including your order number and relevant photos or details can help us resolve the issue more efficiently.
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